Return Policies
Return Policy
At RimeHill3D, we want you to be delighted with your purchase. Please read our return policy carefully to understand the terms and conditions.
Eligibility for Returns
- Custom Orders: Due to the personalized nature of custom 3D-printed items, we cannot accept returns or provide refunds unless the item is defective or damaged.
- Non-Custom Products: Returns are accepted within 30 days of delivery for non-customized products in their original, unused condition.
Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 7 days of delivery at rimehill3d@gmail.com.
- Provide your order number and clear photos of the damage/defect.
- Once approved, we will issue a replacement or refund.
Return Process
- Contact us at rimehill3d@gmail.com with your order details.
- Ship the item back using the address provided in our response.
- Customers are responsible for return shipping costs unless the item is defective.
- Upon receiving and inspecting the item, we will process your refund or exchange within 5-7 business days.
Exceptions
- Sale items, gift cards, and custom products are non-returnable.
- Items not in their original condition or returned after the 30-day period will not be eligible for a refund or exchange.
Contact Us
If you have questions about this policy or need further assistance, reach out to us at rimehill3d@gmail.com.